Driving trial and engagement through a streamlined digital voucher experience
Client
Campari Deutschland GmbH
Industry
FMCG
Headquarters
Germany
Services
360° all-in: concept, design, customer engagement, website hosting, voucher management, fulfillment
Developed a step-by-step digital journey to distribute complimentary Campari Spritz vouchers at selected bars and restaurants throughout Germany.
Visitors access the campaign page, browse a curated list of partner venues, and pick their preferred location for a free Spritz.
After venue selection, users complete a form capturing their name, email address, and agreement to terms and data processing.
An automated “Welcome” email is sent immediately, detailing voucher instructions and featuring a “Redeem Now” button.
By clicking “Redeem Now” in the email, users are directed to a dedicated voucher-redemption page, which clearly states the voucher’s validity only at the chosen venue and requires in-person redemption.
On the redemption page, a second “Redeem Now” button instantly invalidates the digital voucher; if already used, users receive a notification indicating prior redemption (future enhancements will include the exact timestamp).
In-venue, customers present the digital voucher on their smartphones to staff, who then honor it by serving a free Campari Spritz.
Five minutes post-redemption, an automated follow-up email is dispatched, kindly asking users to rate their experience and provide feedback on the venue.
If a voucher remains unredeemed after 10 days, a reminder email is triggered to encourage the user to claim their free Spritz before expiration.
since launch
within 10 days
following redemption
Entirely digital and scalable solution—facilitates tastings at partner venues without relying on a large field sales team.
Captures actionable consumer data via direct registration and automated follow-ups.
Amplifies brand visibility and loyalty through personalized, in-person experiences in the hospitality sector.
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